Thanks to [Lillian] Gilbreth, workers would be treated not as cogs in a machine, but as people. So great was her compassion for workers that she devoted much of her career to improving the work and home life of persons with disabilities, a population that had exploded as a result of World War I injuries. This required, for example, studying special challenges faced by the blind in performing routine tasks, developing curriculum for teachers of the blind, teaching the blind themselves, and finding opportunities for the employment of the blind in industry. Taylor might have branded such workers inherently inferior, but Gilbreth concentrated on enhancing their capabilities to contribute.
This concern for the worker as a human being instead of an economic tool expressed itself in many practical forms. With Frank, she improved lighting conditions for workers, thus reducing eye strain, and introduced regular breaks throughout the workday. She installed suggestion boxes in the workplace, so the voices of workers would be heard. She required employment contracts to be signed by representatives of both management and organized labor. And when she became the first woman engineering professor (1935) and later the first woman to be promoted to full professor at Purdue University (1940), she focused her considerable energy on opening up careers for women.
This is a fascinating essay — until reading it I knew nothing about Gilbreth, whereas I know a good bit about her demonic opposite, Frederick Winslow Taylor. That may say something about me, but it also says something about the culture of labor in this country over the past century.